Privacy Policy

1. Scope and operator

Pawly is a photo-first community app for pet profiles, posts, public playdates, and member messaging. This Privacy Policy applies to the Pawly mobile app and this website.

For privacy questions or requests, contact Pawly at magnusthomsen95@icloud.com.

This static website does not use analytics, advertising trackers, or cookies. Your browser or hosting provider may process ordinary connection data needed to deliver the page.

2. Information we process

Account and profile information

Email address, account identifiers, consent records, selected settings, and account status.
Pet names, breeds, ages, profile photos, bios, and other profile details you choose to provide.
Pawly does not store your raw password in its local app state or send it as plain text to the community data service.

Content and communications

Posts, photos, captions, comments, likes, playdates, and participation choices.
Messages you send, including text, photos, voice recordings, message timestamps, sender and recipient identifiers, and delivery-related metadata.
Reports, blocks, appeals, feedback, and communications with support.

Location and purchases

The city or district you manually choose. Pawly does not request precise device location for city discovery.
Purchase status, product identifiers, transaction references, and diamond balance changes. Apple processes payment credentials; Pawly does not receive your full card details.

Local device information

The app stores preferences, session information, and local copies of media you upload so your own photos or voice messages can remain available when a temporary media link expires or the device is briefly offline. Removing the app removes these local copies.

3. How we use information

Provide accounts, profiles, posts, playdates, messaging, notifications, and purchases.
Display content to the audiences selected through the service.
Maintain conversations, prevent duplicate actions, and restore media links.
Investigate reports, apply community rules, prevent abuse, and handle appeals.
Respond to support, privacy, export, and deletion requests.
Comply with legal obligations and protect members, Pawly, and the public.

We do not sell personal information and do not use third-party advertising trackers in the Pawly app.

4. Device permissions

Photos and camera

Pawly accesses a photo you select, or the camera when you choose to take a photo, for pet profiles, posts, playdates, or chat messages. Access occurs only after your action and the applicable system permission.

Microphone

Pawly accesses the microphone only when you start recording a voice message. A recording is created temporarily on your device and uploaded only when you choose to send it. Cancelled recordings are discarded.

You can change permissions in iOS or Android system settings. Disabling a permission prevents the related feature but does not prevent use of unrelated parts of Pawly.

6. Retention and deletion

We retain information while needed to operate your account and provide the features you use. After an account deletion request enters its seven-day processing period, most account details, pet profiles, posts, comments, photos, and playdate content are scheduled for deletion.

Messages may remain visible to recipients as coming from a deleted user for up to 90 days where needed for disputes or conversation continuity.
Safety report evidence may be retained for up to 180 days.
Purchase, consent, fraud-prevention, and legally required records may be retained for up to seven years, then deleted or anonymized.
Local media copies remain only on the device until the app removes them or the app is uninstalled.

Backups and technical logs may take additional time to cycle out, subject to security and legal requirements.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, export, delete, restrict, or object to processing of your personal information, and to withdraw consent where processing relies on consent.

Edit pet profiles and content from the relevant screens.
Control notifications and block accounts from Account and safety.
Request an export or submit feedback from Settings.
Request deletion in Me > Account and safety > Account and privacy > Delete account.

See the account deletion instructions or email magnusthomsen95@icloud.com. We may need to verify your account before fulfilling a request.

8. Security and international processing

We use reasonable technical and organizational measures intended to protect information, including authenticated service access and time-limited private media links. No system can guarantee absolute security.

Information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.

9. Children

Pawly is not directed to children under 13. If your local law requires a higher minimum age or parental consent to use an online community, you must meet that requirement. Contact us if you believe a child provided personal information without appropriate authorization.

10. Changes and contact

We may update this policy as Pawly changes. The effective date at the top identifies the current version. Material changes will be communicated through the app or another appropriate channel.

Email privacy and support requests to magnusthomsen95@icloud.com.