Request deletion in the app
- Open Pawly and sign in to the account you want to delete.
- Open Me, then select Account and safety.
- Select Account and privacy, then Delete account.
- Review the deletion information, verify the request, type DELETE, and select Permanently delete account.
The request enters a seven-day processing period. Contact Pawly promptly if the request was submitted in error.
What the request covers
- Account details and pet profiles.
- Photos, posts, comments, answers, and created playdates.
- Current playdate participation and unused diamond balance.
- Local Pawly session data after you sign out; uninstalling removes app-local media copies from that device.
Limited retention
Some information may remain for a limited period where needed for recipients, safety, fraud prevention, disputes, or legal compliance:
- Messages may appear to recipients as coming from a deleted user for up to 90 days.
- Safety report evidence may remain for up to 180 days.
- Purchase, consent, fraud-prevention, and legally required records may remain for up to seven years, then be deleted or anonymized.
See the Privacy Policy retention section for more information.
Cannot access the app?
Email magnusthomsen95@icloud.com from the address associated with your Pawly account. Include “Account deletion request” in the subject. Do not include your password.
We may request reasonable verification before acting on an email request so another person cannot delete your account.